FAQ's

Some of our most Frequently Asked Questions

 

Can I open the door?

Yes, my wee fairy door open both ways. To make them even more enchanting, each door comes with a removable sticker to place behind the opening. 

Are fairy doors for boys?

Of course! Boys have a wonderful sense of imagination and play and will spend many hours in their pretend adventure lands.  Boys too love the myth of the tooth fairy, dummy fairy, Easter bunny and Santa's elves.  Equally, boys can be encouraged by rewarding good behaviour such as dry nights, and listening to their parents, to name a few.

What do I receive?

You will receive a beautifully packaged high-quality fairy door with fairy dust, key. 

Due to individual monitor settings, it is possible that colours may vary.  If you are unhappy in any way with your order received please do not hesitate to contact us immediately.  We are always happy to help.  Contact us at hello@fairydoors.co.nz and see our 100% Satisfaction Guarantee listed below for further details.

 

What are your doors made from?

Each door is made from wood to a high standard using non-toxic paint.

How big are they?

Size: 140mm x 203mm.

What do you use to mount them with?

Our doors are easily fixed to the wall with double-sided tape or glue but if you require a more temporary method, 3M poster strips are perfect too.  I recommend using blu-tak initially until you find that perfect spot. It is also great to use to attach the fairy or elf mailbox, for easy removal to put in or remove things from the mailbox.

Safety Recommendation

Our doors are for decorative use only - it is not a toy.  Contains small parts which are a choking hazard.  Not for children under 3 years.  Supervision is required for younger children.

100% Satisfaction Guarantee

We guarantee that our fairy doors and accessories have been produced with care to our high standards.  Should you be unhappy with your purchase, or wish to make an exchange, please contact us within 7 days of delivery and we will refund your purchase or exchange the goods as required. The only exceptions are Sale items.

We check our products personally before they are sent out. However, if you receive an item that is damaged we will replace it immediately. Please contact us within 7 days of purchase in order for us to replace the product.

Any returns must be unused and returned in original packaging. Once received we will refund the purchase price or exchange the item, but cannot refund the freight costs. Read more here

What are my Payment Options?

Our banking fairies love to be paid so we make it easy - you can pay via credit card, bank deposit or cash on pickup.  Simply select the item/s you wish to purchase, add the items to your cart then follow the steps to complete the purchase via our secure Shopify Stripe managed payment gateway for credit card payments.

my wee fairy doors do not keep any record of your credit card details, and our website is secure, meeting the latest NZ PCI standards.  

Direct credit payment through Internet Banking is available by simply processing payment yourself through your own banking website.  Follow the normal steps on our website to complete the purchase and select payment option Bank Deposit.  Payment details are displayed after the order has been processed through the checkout.  

Laybuy & Afterpay (laybuy not currently available) Gone are the days of the traditional layby where we pay off a set amount over a period of time and received the goods after the final payment.  With Laybuy, you buy now, we send your order now, and the cost is spread over 6 weekly automatic payments. With Afterpay the payment is spread over 4 weeks.

Should you wish to query or discuss any products that you are interested in purchasing, please email hello@fairydoors.co.nz or phone 021-731584.  

Are my Payment and Personal Details Safe?

Good question! Our payment processing of Credit Cards are securely made directly through our website, yes you do not have to leave and processed through Shopify Stripe secured payments checkout page ensuring your personal details are kept safe.  Your payment details will not be stored and can not be used again by my wee fairy door or any other party.  

my wee fairy door are committed to ensuring your privacy is protected.  For subscribers, we use the information gathered to enable your account and to enhance your online experience.  All the information collected on this website will be kept strictly confidential and will never be sold to any third party.
Read our full Privacy Policy here.

How fast is my order SHIPPED and Can I COLLECT?

Your purchase will be despatched within 2 working days of payment.  Usually on the same day unless the stock is unavailable, in which case we will contact you and advise when delivery can be expected.  If you would like anything couriered urgently please let us know so we can check on what arrangements we can make for you.  Please note, rural delivery can take up to 5 working days.

The cost of delivery is $6.90 for Auckland, $8.90 for Standard Nationwide, $14.90 for Rural Nationwide. Shipping is FREE for all purchases over $100.00 within New Zealand.  

Pick up from Clevedon, Auckland is available by arrangement. Please email hello@fairydoors.co.nz if required.

International standard shipping is available as follows:

$15.00 for to Oceania and $18 for the Rest of the World.  Standard shipping via NZ Post is untracked 3 - 10 working days.  Please contact us for courier rates.  Free standard shipping for orders over $150

Australia - $15.00 NZ Post eparcel untracked 3 - 10 working days, $20 NZ Post eparcel tracked 3 - 7 working days, FREE standard untracked for orders over $100.